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Before you begin troubleshooting, we suggest waiting for a few moments. Sometimes, the page just needs a little extra time to load properly.

If the problem persists, here are some quick tips to try:

  • Disable ad blockers.
  • Disable any VPNs or proxy servers that you may be using.
  • Open a new window in your browser's "Incognito Mode" and attempt to take the test there. This can help avoid potential issues caused by extensions.
  • Use a modern browser as it can often resolve compatibility issues. For the best experience, we recommend using Google Chrome, Microsoft Edge, or Mozilla Firefox.

If you still need assistance, reach out to our support team at We're here to help!